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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Discussion 1_1664348...
I would say for the most part they are all offensive when you think about it, however we all are not starting from the same point in life and sometimes an opportunity can arise from these programs tha...

Discussion 1
Discussion 1

I would say for the most part they are all offensi

Assignment 8_1669093...
1. Describe a government’s role in laissez-faire economics and describe the U.S. government’s role in the economy from the 1930s on. When a government doe not interfere with economics and lets events...

Assignment 8
Assignment 8

1. Describe a government’s role in laissez-faire

Week 2--Discussion Q...
As a large company dedicated to diversity management since its beginning, Pitney Bowes maintains a myriad of “best practices”. While these have led the company to great success, not every organization...

Week 2--Discussion Question 1
Week 2--Discussion Question 1

As a large company dedicated to diversity manageme

Unit 2 Discussion 2 Customer Relationship Management (CRM)

Unit 2 Discussion 2 Customer Relationship Management (CRM)

Q Many companies purchase Customer Relationship Management (CRM) software with the belief it is a magic solution to increasing customer loyalty and service. The software – while it is sometimes very effective and has its merits – does not provide the human touch, which most customers appreciate. What are your thoughts and experience with this approach – computer vs. personal interaction in providing customer value? How does your company approach this domain?

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There is lack of human touch for customers with the utilization and application of Customer Relationship Management (CRM) software by companies (Herman et al., 2020). That is why there will always be the presence of a sense of incompleteness for the overall experience of every customer with no human feelings or emotions being shown towards the customers. It is just automated response from the CRM software which the customer can get. The relationship between a customer and a CRM software can appear to be artificial and stereotypical like the mechanical relationship between man and machine.